TMO - CX Research & Design Specialist

ACB • Thành phố Hồ Chí Minh, Hồ Chí Minh, Vietnam • Posted July 26, 2026

Location Thành phố Hồ Chí Minh, Hồ Chí Minh

Job Type Full-time

Category Business Operations Specialists

Posted July 26, 2026

About the Role
We are seeking a CX Research & Design Specialist to support customer-centric transformation initiatives within Corporate Banking. This role will be responsible for generating deep customer, market, and industry insights through structured research activities and collaborating with cross-functional teams to shape customer experience strategies.
The ideal candidate combines strong research capabilities, stakeholder facilitation skills, and a passion for translating insights into actionable business opportunities.

Key Responsibilities

Customer & Stakeholder Research
Plan, organize, and conduct qualitative and quantitative research activities, including customer interviews, expert interviews, surveys, and focus groups.

Engage Relationship Managers (RMs), customers, industry experts, and external partners to gather actionable insights.

Apply structured research methodologies to identify cust...
            

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