Trainee - Operations & Customer Service - IELTS Online

British Council • Mumbai, Maharashtra, India • Posted June 17, 2026

Location Mumbai, Maharashtra

Job Type Full-time

Category Information and Record Clerks

Posted June 17, 2026

  Job Title: Executive - Operations & Customer Service – IELTS Online 
  Purpose of job: 
 To learn and deliver optimum customer service and operational activities for IELTS Online exams using various tools and applications. As a trainee the person is responsible to learn the techniques of service delivery / customer Services and apply the learning by delivering transactions. The transactions include interaction with test takers/candidates to address their queries along with managing operational tasks using applications / information to ensure all exams are conducted on time with efficiency and effectiveness.
 This role is expected to develop capabilities to act as the Operations/ Customer Services executive in IELTS online process. On Successful completion of the 12 months training period, the management trainee can apply for Fixed term Executive role in the process
  Experience areas: 
 Able to simultaneously manage tas...
            

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