Training Analyst

Lenovo • São Paulo, State of São Paulo, Brazil • Posted June 19, 2026

Location São Paulo, State of São Paulo

Job Type Full-time

Category Business Operations Specialists

Posted June 19, 2026

Description and Requirements

Key Objectives of Position
The Training Management Intermediate Analyst is a key role within delivery operations responsible for identifying and assessing training needs, creating tailored training plans, and implementing various training methods to enhance Agents' skills and performance. They monitor training program effectiveness and stay updated on training trends. Knowledge Champion Agent Service Readiness Improve Performance First Call Resolution) Identify potential areas for continuous improvement. Collaborate with Quality Control teams on increasing performance and productivity
Day-To-Day Tasks
The trainer role is to provide technical or soft skills training to new and seasoned service desk analysts to improve performance and increase first call resolution
The responsibility includes creating educational material, conducting training sessions, identifyin...
            

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