Training And Development Specialist

Role:Training and Development (OCM) – SAP Commerce CloudLocation:Hybrid in Mexico City (Miguel Hidalgo)Key Skills:SAP Commerce CloudFulltime Permanent Position with HCLTechRole SummaryTheOCM / Trainerwill drive organizational change, training, and adoption of the SAP Commerce Cloud platform for business users, IT teams, and operations staff.Key ResponsibilitiesDevelop and executetraining strategyfor SAP Commerce CloudConduct role‐based training for business users, IT admins, and support teamsCreate training materials: user manuals, SOPs, quick reference guides, videosSupport change management activities for the new cloud platformEnable knowledge transfer across Company's teams for long‐term self‐sufficiencyConduct UAT and hypercare enablement sessionsCoordinate with technical teams to align training with solution capabilitiesRequired Skills & Experience6–10 years of experience in OCM / Training for enterprise platformsStrong understanding ofSAP Commerce Cloud functional & operationa...