Training Manager (BPO Healthcare)

Role Summary

Under general guidance and mentoring, the Training Manager provides day-to-day oversight of a team to ensure high-quality service delivery, operational efficiency, and compliance with established policies and procedures. This role leads and develops direct reports, supports performance management, and drives continuous improvement through audits, reporting, and special projects aligned to business needs.

Key Responsibilities

Provide daily leadership and oversight with a team unit, ensuring service standards, productivity, and quality goals are met.

Establish, document, and maintain departmental policies and procedures; partner with stakeholders to improve workflows and standardize best practices.

Conduct routine audits and quality reviews to monitor efficiency, accuracy, and compliance; identify trends and implement corrective actions as needed.

Prepare and deliver specialized repor...