Training Manager (Helpdesk Customer Support)
Location
Manila, Metro Manila
Job Type
full time
Category
Computer Occupations
Posted
June 02, 2026
Role Overview
Our organization is seeking a strategic and technically proficient Technical Training Manager to lead the enablement function for our global support and integrations teams. In this role, you will define the long-term educational roadmap, ensuring our technical staff possesses the high-level skills necessary to support complex platform integrations, API debugging, and data-driven marketing technologies. You will bridge the gap between technical engineering teams and front-line support, transforming training from a baseline requirement into a strategic driver of organizational performance.
Key Responsibilities
1. Strategic Leadership & Governance
- Vision & Roadmap: Develop and execute a multi-year strategic vision for technical enablement that aligns with the organization's growth and capability goals.
- Operational Partnership:<...