Transformation Head - Performance

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Transformation Head - Performance is responsible for leading the various technology and operation excellence initiatives across the organization to ensure alignment of goals and requirements to strategic objectives. The role is accountable for driving the digital strategy, process metrics, and capability management. The role oversees the delivery of high‑quality services to the customers, drives operational efficiency and innovation, ensures attainment of SLAs and KPIs, and fosters a culture of customer satisfa...