Transformation Lead

Barclays • , ab, canada, ab, Canada • Posted June 19, 2026

Location , ab, canada, ab

Job Type Full-time

Category Other-General

Posted June 19, 2026

Overview Job Title:  Transformation Lead 
Location:  Northampton (Hybrid - 2 days a week in the office) 
Duration:  6 months 
The VP Transformation Lead  spearheads a major greenfield initiative focused on building and acquiring an Electronic Money Institution (EMI) license to enable a business divestment. 
Operating in a fast-paced, highly ambiguous environment, this role defines the high-level strategy required for overall project success. Key responsibilities include leading the design of a digital-first customer service model—replacing traditional telephone and email operations with innovative, AI-driven, or digital customer interactions. 
Key skills Commercial & Analytical Mindset:  Strong business acumen with the ability to link P&L to your decisions and create measurable outcomes. 
Customer Experience (CX) Domain Expertise:  Extensive experience implementing di...
            

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