TRC Executive
Location
noida, Haryana
Job Type
Full-time
Category
Electrical and Electronic Equipment Mechanics, Installers, and Repairers
Posted
June 01, 2026
Job Description
• Assist dealers and electricians with product installation guidance. • Conduct technical orientation sessions for channel partners. • Support commissioning activities remotely. Quality & Process Improvement • Identify recurring product/service issues and report trends. • Share customer feedback with product and quality teams. • Suggest improvements in troubleshooting SOPs and service processes. Customer Experience • Maintain professional communication with customers. • Ensure customer satisfaction through timely resolution. • Reduce repeat complaints through accurate diagnosisKey Responsibilities
Technical Support & Troubleshooting
• Handle inbound and outbound customer calls related to inverter and battery complaints.
• Diagnose technical issues through phone, WhatsApp, video calls, and remote support.