Triage & Housing Solutions (THS) Worker

Position Overview

The Triage and Housing Solutions (THS) Worker is the first point of contact at Inn from the Cold for families experiencing housing instability or homelessness. Families may reach out by phone (24/7 Helpline), email, or through referrals from community partners, and it is the THS worker's role to respond promptly, assess their situation, and identify the most appropriate and optimal housing solution for the family.

The THS worker ensures families receive the right support at the right time by focusing on strategies to maintain or obtain housing, leveraging support at Inn from the Cold and in the community, connecting them with financial assistance, mediation services, housing programs, and other relevant resources.

Families are engaged in problem‑solving conversations to understand factors contributing to their housing crisis and explore safe and immediate alternatives within the family’s support network and natural supports. When no oth...