Universe Manager

General Role

To support Boutique Manager in driving sales and delivering exceptional service at the Hermès boutique, in alignment with the approved commercial strategy and maintaining Hermès global standards of image and service.

• Collaborate closely with the Boutique Manager to achieve sales targets and profitability goals, actively contributing to the boutique’s success
• Manage store operations processes, including handling the till, expenses and inventory shortage, ensuring accuracy and compliance with established procedures
• Assume a leadership role through effectively communicate with the team, maintaining awareness of staff morale and development needs, fostering a positive work environment
• Ensure consistent high standards of customer service throughout the store
• Responsibly and promptly address customers inquiries and resolves any issues that arise in timely and appropriate manner
• Gather and provide valuable customer feedback on...