US IT Support / Helpdesk Support Agent (Night Shift)

We are looking for a dedicated IT Support / Helpdesk Support Agent to provide remote technical support to US-based users while working onsite from our Karachi office during the night shift.

The ideal candidate will be confident in English communication, technically sound, and capable of resolving issues independently in a fast-paced environment.

Key Responsibilities Provide first-level and second-level technical support through remote channels (calls, emails, and ticketing systems).

Resolve hardware, software, networking, and system-related issues efficiently.

Troubleshoot networking issues, including IP addressing, DNS, and connectivity.

Configure, maintain, and support VPN connections.

Remotely access user systems to diagnose and fix technical problems.

Ensure timely resolution and proper documentation of all support cases.

Escalate unresolved issues when required while maintaining ownership.