User experience design researcher

Job: UX Researcher Location: Mexico, Brazil REMOTE
Current HVAC manufacturing client is seeking a nearshore based UX researcher with a passion for connecting with users, attention to detail, and expertise in using data to understand customer behavior. Responsible for leading research efforts in collaboration with UX designers and Product Managers with end goal of uncovering actionable insights, creating journey maps, testing concepts with real people, and using analytics to measure the impact of digital experiences.

support the customer discovery process through survey, interviews, and usability testing
Work closely with product managers, UX designers, software engineers, and business stakeholders to create the most accurate picture of our customers' needs.
Analyze, synthesize, and integrate insights gathered from user research studies to uncover patterns, identify user needs and pain points, then translate them into clear, actionable recommendations that inform de...