User Experience Researcher
Location
taguig, national capital region
Job Type
Full-time
Category
Financial Services
Posted
June 11, 2026
About the Role
We are seeking a UX Researcher to deeply understand the needs, workflows, pain points, and decision-making processes of operational teams supporting mortgage and home equity lending.
The ideal candidate is passionate about transforming complex financial and lending operations into intuitive, efficient, and scalable experiences. You will partner closely with Product Managers, Designers, Operations Leaders, Compliance, and Engineering teams to uncover insights that drive product strategy and improve operational efficiency across the loan lifecycle.
What You'll Do
Research Strategy & Execution
- Plan and execute qualitative and quantitative research studies focused on mortgage and home equity operations.
- Conduct interviews, contextual inquiries, workflow observations, usability testing, surveys, and diary studies.
- Identify operational inefficiencies, manual workarounds, and friction points within u...