Utilities Application Support Analyst (L1/L2)

Job description:

We are looking for a skilled Application Support Analyst. with experience in the Utilities domain to support mission-critical systems such as ADMS, OMS, CIS, and Work Management platforms. This role requires strong SQL/PLSQL expertise, excellent debugging skills, and the ability to handle production incidents in a high-availability, 24x7 environment supporting grid and customer operations.

Key Responsibilities

" Provide L1/L2 production support for utility applications (ADMS, OMS, Reports)

" Monitor grid-supporting applications and ensure high system availability and performance

" Troubleshoot and resolve issues impacting outage management and service operations

" Perform SQL/PLSQL-based data analysis to investi...