Utility Senior Technical Associate

Overview

The Operations and Maintenance Utilities is responsible for overseeing all electricity billings of sites, as well as playing a key customer service role, including dealing with Power Company, and difficult customer inquiries and problems. The position will also coordinate closely with administration, regional and site acquisition team in the execution of his or her duties. Other responsibilities include ensuring the integrity of the billing and processes, including maintaining accurate billing, payment, and customer accounting records; identifying and troubleshooting problematic sites; managing service requests; and developing analysis and reporting.

The Operations and Maintenance Utilities must also possess strong systems, analysis, problem solving and report writing skills.

Functions and Responsibilities

• Prepares accurate monitoring on monthly electricity bills contains past due or fresh billings pertaining to...