VAS-Business Support Specialist/Controller
Location
durban, durban
Job Type
Full-time
Category
Other-General
Posted
June 09, 2026
Job Purpose
Ensuring the smooth functioning of operational processes related to VAS, This position involves, troubleshooting issues, supporting daily operations, coordinating with various stakeholders eg. tech, retail operations, regional teams, retailers, and ensuring seamless service delivery.
Key Performance Indicators (KPI)
- Process Optimization
- Customer Retention and Loyalty
- Technology and Tool Management
- Issue Resolution
- Customer Communication and Engagement
- Compliance and Quality Assurance
Level of Decision Making
Internal Interactions
External Interactions
· Junior level of decision making.
·Omnichannel Executives
· Retail Operations Executives
· DC Marketing Teams
· DC Retail Operations Teams
· Retailers
· Retail service pro...