Verification Clerk - DRC Kinshasa - Tshangu
Location
Kinshasa, THE DEMOCRATIC REPUBLIC OF THE
Job Type
Full-time
Category
other-general
Posted
July 27, 2026
About the role The Verification Clerk is responsible for welcoming, guiding, and verifying customers at the collection center. The role ensures proper visitor flow management, provides essential information about BURN products, and supports customer case registration and follow-up. Key Responsibilities
+ Filter and manage entries into the collection center.
+ Provide essential information to customers interested in purchasing BURN products.
+ Ensure that customers contacted by the customer service team have all the necessary documents and requirements for purchase registration.
+ Receive and document customer complaints and concerns.
+ Direct customers to the appropriate departments or services according to their needs.
+ Record all customer cases received during the day in both physical registers and digital systems.
+ Maintain professional and respectful communication with customers and internal teams.
+ Filter and manage entries into the collection center.
+ Provide essential information to customers interested in purchasing BURN products.
+ Ensure that customers contacted by the customer service team have all the necessary documents and requirements for purchase registration.
+ Receive and document customer complaints and concerns.
+ Direct customers to the appropriate departments or services according to their needs.
+ Record all customer cases received during the day in both physical registers and digital systems.
+ Maintain professional and respectful communication with customers and internal teams.