VIP Desktop Support Engineer | End-User IT & ITIL Expert

Sharp Brains is seeking an IT Support Technician to provide end-to-end technical support for desktop and laptop systems in Abu Dhabi. Responsibilities include troubleshooting hardware/software issues, managing the lifecycle of devices, and performing IMAC activities.

Candidates should demonstrate familiarity with tools such as SCCM, Intune, and ServiceNow, as well as strong knowledge of Windows OS environments. The role demands proactive technical support and adherence to IT policies.