VIP Solutions Program Manager / Responsable du programme VIP Solutions
Location
quebec, capitale nationale
Job Type
Full-time
Category
Other-General
Posted
May 23, 2026
Key Responsibilities
- VIP Program Design: Architect end-to-end VIP engagement models, defining the Player Journey for high-value spenders—from tiered support access to proactive account management.
- Proactive Growth Strategy: Design and configure proactive outreach campaigns within Helpshift to drive incremental revenue and re‑engagement (e.g., lapsed spender recovery, webstore cart abandonment conversion, and special event invitations).
- Revenue-Centric Reporting: Develop the frameworks for reporting on VIP program health, focusing on metrics such as NRR, churn reduction among top-tier spenders, and campaign ROI.
- High-Stakes Consultative Sales: Act as the Subject Matter Expert for all VIP service inquiries. Lead discussions with client leadership to demonstrate how our bespoke human‑service models directly impact their bottom line.
- Operational Blueprinting: Work with Operations teams to define the specific profile, training, a...