Virtual Enablement & Quality Coach Lead

Sagility is seeking an OE Senior Supervisor based in Quezon City, Philippines. This role involves managing a team focused on quality assurance and customer service excellence within a contact center. The ideal candidate will have at least 2 years of supervisory experience and 3 years in customer service operations. Responsibilities include coaching team members, analyzing performance metrics, and leading initiatives aimed at improving customer experience. A strong background in quality assurance methodologies is essential.
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