Visa Direct Client Services Specialist
Location
toronto, on
Job Type
Full-time
Category
Other-General
Posted
June 17, 2026
Join Visa as a Client Services Specialist in a hybrid setting, focusing on driving client satisfaction and performance improvements. Engage directly with Platinum clients to ensure exceptional service delivery.
In this role, you'll be an advocate for your clients, using your knowledge to streamline services across the Visa Direct platform. You will conduct deep-dive analyses to identify optimization opportunities while ensuring that all service levels are met. Build strong relationships with account management for enhanced collaboration and communication.
Key Responsibilities:
• Act as the primary point of contact for assigned clients
• Host service reviews to evaluate performance and satisfaction
• Identify and implement process enhancements
• Manage transition to system changes and updates
• Create and maintain comprehensive service documentation
Requirements:
• Minimum 6 years of experience in banking or payments
• Detailed knowledge of ACH payments and...
In this role, you'll be an advocate for your clients, using your knowledge to streamline services across the Visa Direct platform. You will conduct deep-dive analyses to identify optimization opportunities while ensuring that all service levels are met. Build strong relationships with account management for enhanced collaboration and communication.
Key Responsibilities:
• Act as the primary point of contact for assigned clients
• Host service reviews to evaluate performance and satisfaction
• Identify and implement process enhancements
• Manage transition to system changes and updates
• Create and maintain comprehensive service documentation
Requirements:
• Minimum 6 years of experience in banking or payments
• Detailed knowledge of ACH payments and...