Voice Interactions Expert

ING España & Portugal • madrid, area metropolitana (comarca), Spain • Posted June 08, 2026

Location madrid, area metropolitana (comarca)

Job Type Full-time

Category Other-General

Posted June 08, 2026

 At ING we are looking for Voice Interactions Expert   
 Your role and work environment:   
 We are looking for a  Voice Interactions Expert acting as Product Owner   to lead the design and evolution of voice interaction journeys, turning business needs into scalable customer solutions in close collaboration with business and IT teams.  
 In this role, you will define MVPs, manage the squad backlog, align stakeholders, and ensure voice solutions are delivered with a strong focus on customer experience, business value, and regulatory compliance.  
 As a Voice Interactions Expert you will report to a Business Lead.  
 Your key responsibilities:   
 In this role, you will:  
 Provide the best  customer experience   by designing, mapping and constantly improving the customer journey performance in voice interactions, leveraging on PACE methodology. Coupled with an end-to-end process view to be able to col...
            

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