VP - Digital Transformation (Retail)
Roles and Responsibilities
Major Deliverables:
To lead a team of business analysts for delivery and implementation of digital projects
Manage end to end project life cycles, user handholding and post live support
Have good knowledge of CRM softwares, preferably Salesforce
Work with business partners to plan, organize and deliver key asks in the digital portals and mobile apps
Innovate with Impact: Develop POCs, Pilots and solutions that will enhance customer experience
Work closely with the development partners to align the platforms and systems architecture and roadmap to the user requirements
Work closely with senior management and ensure that the business strategies are translated to operational success stories and benefits reaped.
To lead weekly/ monthly reviews with the business heads and IT senior l...