Warranty and Claims Processing Analyst (Level 6) (Toluca de Lerdo)

Hybrid role: This position requires to work 3 days on site 2 days at home remote on a full-time basis

The Warranty and Claims Processing Analyst’s primary responsibility, in cooperation with Customer Care Aftersales, is to support and improve Global Warranty Management through implementing sound processes leveraging various departments of CCA and ensuring completion of tasks on time.

Monthly Reporting

• Pull data from Warranty toolkit for each dealer to get the labor time data
• Integrate Cognos reports into ad-hoc charts for all operations in Mexico and Central America and Caribbean
• Create Top 50 labor operation report
• Create monthly audit report for Warranty Labor Rate changes
• Create the GM Central America and Carribean Warranty Payment Detail file
• Audit the Warranty Excellence Program for Mexico
• Audit the Service Excellence Program for Central America and Caribbean

Focused Analytics