WELCOME CENTRE ATTENDANT

Key Activities

Under the supervision of the Manager, Visitor Experience and as part of the Operations team, the Welcome Centre Attendant greets visitors upon their arrival and responds to their inquiries, including requests for information on events and performances taking place at the National Arts Centre (NAC). Additionally, they provide knowledge of the downtown Ottawa area and assisting in supporting the visitors while they are at the NAC. The incumbent is also responsible for answering telephone and email inquiries, assisting visitors, as required, and collaborating with internal stakeholders across departments in support of the goal of offering exceptional, accessible, welcoming, safe and inclusive visitor experiences.

Skill Requirements

• Fluently bilingual in both official languages;
• High School diploma;
• Minimum of two (2) years of experience working with the public in a service-oriented organization;
• Excel...