WF Intelligence System Sr. Specialist

Sagility Philippines B.V Branch • quezon city, metro manila, Philippines • Posted June 14, 2026

Location quezon city, metro manila

Job Type Full-time

Category Management & Operations

Posted June 14, 2026

Job Title WF Intelligence System Sr. Specialist 
Job Description Monitor the health, availability, and performance of Verint Workforce Management (WFM), Intradiem, and related workforce intelligence platforms. Perform proactive system checks to ensure accuracy, reliability, and functionality. Triage incidents and issues by identifying root causes, applying basic troubleshooting, and documenting findings. Escalate unresolved issues to vendors (Verint, Intradiem) or internal support teams as appropriate. Partner with IT, operations, and vendor support to ensure timely resolution of issues. Provide clear updates to stakeholders on system health, incidents, and resolution progress. Assist with routine maintenance activities such as configuration checks, user access validation, and scheduled updates. Maintain detailed documentation and contribute to knowledge‑sharing across the team. 
Qualifications High school diploma required; bachelor’s d...
            

Interested in this role?

Click the button below to start your application.

Apply Now