WFM Analyst I: Real-Time Forecasting & Scheduling

iQor is looking for a proactive individual to fill a role focused on monitoring service levels and efficiency in their contact center. The successful candidate will be responsible for managing forecasts and real-time adherence, providing detailed performance insights, and executing plans to improve efficiency. Candidates should have experience in workforce management and contact centers, strong analytical skills, and a Bachelor's degree or equivalent. Skills in communication and Excel are essential for success in this dynamic environment.
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