WFM Forecasting & Analytics Analyst (Contact Center)

A leading technology firm in Dubai seeks a Workforce Management Analyst responsible for forecasting, scheduling, and operational performance analysis. The ideal candidate will have 3–5 years of experience in contact centers or telecom operations, with expertise in Power BI and MS Excel. This role demands strong analytical skills and the ability to collaborate effectively across teams. You will monitor performance metrics, create agent schedules, and deliver insights to support strategic decision-making.
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