WFM Lead: Forecasting, Scheduling & Analytics

A leading food service company in Pampanga seeks a Workforce Supervisor responsible for managing a team of analysts to meet client goals. The role involves monitoring productivity, managing schedules, and ensuring the team adheres to high standards. Candidates should have at least 7 years of call center experience, strong project management skills, and be proficient in data analytics and WFM tools. This position offers the chance to innovate and drive efficiency in afterhours support with a commitment to high-quality service delivery.
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