WFM Planning & Real-Time Ops Manager

Teleperformance in South Africa is seeking a Workforce Management (WFM) Manager responsible for efficient workforce management of accounts. The ideal candidate will have 3-5 years of experience in WFM, particularly within a BPO environment. This role involves forecasting staffing needs, effective collaboration with department leaders, and generating key workforce reports. Candidates should have expert knowledge in WFM tools and excellent communication skills. The company offers a dynamic work environment focused on productivity and collaboration, ensuring optimal workforce effectiveness.
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