WFM Planning & Scheduling Manager
Location
cape town, city of cape town metropolitan municipality
Job Type
Full-time
Category
Other-General
Posted
June 22, 2026
Job Title
WFM Planning & Scheduling Manager
Location
Cape Town (ZAF) – 18 Main Rd, Claremont, Cape Town, 7708
Responsibilities
- Set strategic direction and manage overall delivery of forecasting, scheduling, and operational metrics of accounts within the location.
- Work with key stakeholders to ensure WFM initiatives and priorities are aligned and delivered to meet contractual requirements.
- Collaborate with onsite and offshore WFM teams to provide forecasting and scheduling requirements for each account.
- Drive achievement of resource planning metrics.
- Brief management on status of WFM functions and metrics.
- Coordinate with Operations (Team Leaders, Operational Managers, DPE) and Clients to ensure WFM processes and practices are in place and properly executed.
- Determine policies and procedures.
- Identify and leverage best practices to ensure effective u...