WFM Scheduler
Location
Johannesburg, Gauteng
Job Type
Permanent
Category
Material Recording, Scheduling, Dispatching, and Distributing Workers
Posted
June 26, 2026
WFM Scheduler
Are you passionate about precision, planning, and performance?
Join our vibrant and youthful Customer Services team as a WFM Scheduler!
We’re on the hunt for a confident, proactive individual with at least 6 months of experience in workforce planning, scheduling, or forecasting.
What You’ll Do:
1. Workforce Planning
• Completes Agents schedules within agreed timeframes and in line with call volume,
Average Handling Time and shrinkage forecasts
• Administration of extra-time as governed by scheduling process
• Records all attrition, absenteeism, leave, sickness, lateness, planned off phone activities
and overtime
2. Monitoring
• Checks staff coverage and reporting staff shortfalls to operations
• Monitors absenteeism trends and flags anomalies
• Briefs Operations Management on recommended service level risk mitigation plan
• Reviews per...