WINDOWS L3 - SUPPORT ENGINEER - CISCLD
Location
hyderabad city taluka, sindh
Job Type
Full-time
Category
IT & Technology
Posted
June 27, 2026
Roles and Responsibilities
We are seeking a highly skilled Windows L3 Support Engineer to act as a senior technical specialist responsible for managing and supporting enterprise Windows and VMware environments. The role involves advanced troubleshooting, P1/P2 incident management, infrastructure stability, and mentoring L2 engineers. The candidate will play a critical role in ensuring high system availability, operational excellence, and continuous service improvement in a shift-based support model.
- Perform advanced troubleshooting and resolution for complex Windows and VMware infrastructure issues.
- Act as the primary escalation point for L2 teams.
- Lead P1/P2 incident bridge calls (war-room) and ensure timely resolution.
- Ensure system uptime, stability, and performance optimization.
- Collaborate with clients and stakeholders for issue resolution and service improvements.
- Conduct root cause analysis (RCA) and...