Workforce Management Forecaster
Location
Williamsville, NY
Job Type
Full-time
Category
other-general
Posted
June 19, 2026
**Overview:**
The Workforce Management Forecaster serves in the capacity of providing short/midterm forecasting for multiple queues or an entire Contact Center. They will utilize information contained within our Workforce Management platform as well as use industry standard methods/tools to provide a long-term view of forecast (12 months) for one or two queues or workgroups. Shapes and drives strategy of the assigned team(s) and contributes to strategy of the assigned area(s).
**Primary Responsibilities:**
+ Interface regularly with Director of Workface management as well as Sr Forecaster and queue or work group heads within and outside of TCC.
+ Provide detailed long term forecasting direction and oversight for one or two Contact Center queues.
+ Assist queue management on modeling of long-term strategies them in an overflow or skills-based routing paradigm.
+ Serve as a primary modeler during yearly budget/reforecast process.
+ Maintain confi...
The Workforce Management Forecaster serves in the capacity of providing short/midterm forecasting for multiple queues or an entire Contact Center. They will utilize information contained within our Workforce Management platform as well as use industry standard methods/tools to provide a long-term view of forecast (12 months) for one or two queues or workgroups. Shapes and drives strategy of the assigned team(s) and contributes to strategy of the assigned area(s).
**Primary Responsibilities:**
+ Interface regularly with Director of Workface management as well as Sr Forecaster and queue or work group heads within and outside of TCC.
+ Provide detailed long term forecasting direction and oversight for one or two Contact Center queues.
+ Assist queue management on modeling of long-term strategies them in an overflow or skills-based routing paradigm.
+ Serve as a primary modeler during yearly budget/reforecast process.
+ Maintain confi...