Workforce Management Real Time Analyst
Location
Essen, North Rhine-Westphalia
Job Type
full time
Category
Business Operations Specialists
Posted
June 05, 2026
We are currently recruiting for an experience Workforce Management Real Time Analyst to join our clients team in Essen.
DUTIES AND RESPONSIBILITIES:
- Monitor and track billable hour projections, alerting management to potential risks.
- Communicate effectively with relevant teams and stakeholders.
- Coordinate and implement ad hoc events and training plans based on client needs.
- Ensure timely delivery and analysis of shrinkage, adherence, and attendance reports.
- Develop strategies to improve operations based on trends and performance data.
- Drive continuous improvement in operational efficiency.
- Maintain detailed documentation and perform analysis to guide future strategies.
REQUIREMENTS
- Fluency in English (C1 level minimum), with strong proficiency in both written and spoken communication.
- Minimum 2 years' experience in a call center, with at leas...