Workforce Management Team Lead

Randstad Enterprise • India, India, India • Posted May 28, 2026

Location India, India

Job Type Full-time

Category Operations Specialties Managers

Posted May 28, 2026

Job Description - Workforce Management Team Lead 


About Job  
The Work Force Management (WFM) involves effective operational planning & execution including Forecasting, 
Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a particular task on a daily/hourly basis. The WFM function helps in decision making regarding revenue roadmap, focus on critical metrics and efficiency improvement for accounts/organization. 

Responsibilities:  
● Provide analytical support and recommendations for staffing resources to meet objectives such as service levels, occupancy and shift coverage. 
● Assist WFM Manager with forecasting process by monitoring and analyzing volume trend and drivers 
● Intraday real time monitoring of performance service levels and backlog for all queues, resources, teams, and sites in a 24/5 operation environment 
● Analyze histor...
            

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