Workforce Management/Real Time Analyst
Location
pasig, metro manila
Job Type
Full-time
Category
Human Resources
Posted
June 09, 2026
On-site - Pasig • 1-3 Yrs Exp • Bachelor • Full-time
Job Description
- Strategic Staffing & Profitability: Generate and implement value propositions related to staffing and account staffing to directly support the profitability of operations.
- Team Leadership & Development: Lead, mentor, and develop a team of 5-15 WFM analysts, ensuring task fulfillment, quality evaluation of daily processes, and effective task distribution based on analyst occupation.
- Operational Excellence: Ensure compliance with account policies and processes to achieve established productivity and efficiency levels. Drive real-time operational actions and authorize process exceptions to optimize workflow.
- Client & Internal Stakeholder Management: Identify and address internal and external customer needs, providing timely and accurate information. Advise Operation Directors & Account Managers on optimal staffing strategies.
- Data Analysis & Reporting: Analyz...