Workforce Specialist

WNS Global Services • Novaliches, Metro Manila, Philippines • Posted June 09, 2026

Location Novaliches, Metro Manila

Job Type full-time

Category Computer Occupations

Posted June 09, 2026

                Job Description

Monitor live volumes and reallocate agents as needed.Ensure SLA, AHT, and occupancy targets are achieved.Provide intraday reports and escalate risks to leadership.Support VIP and irregular operations (IROPS) coverage.

Qualifications

Strong analytical skills and quick decision-making
Proficiency in workforce tools (Talkdesk, Salesforce, etc.)
Excellent communication and adaptability in high-volume travel environments

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