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Mitie Group plc. • glasgow, scotland, United-Kingdom • Posted June 06, 2026

Location glasgow, scotland
Job Type Full-time
Category Other
Posted June 06, 2026

To deliver an exceptional customer experience for all internal and external customers visiting the corporate facilities ensuring that all activity delivered is of the highest standard.

Service Excellence

  • Responsible for understanding, following and driving company standards (i.e. Standard operating procedures)
  • Responsible for challenging when service excellence delivery falls below SLA / SOP / KPI
  • Informed knowledge of the contractual KPIs & SLAs

Engagement, Culture & Communication

  • Responsible for acting and behaving in line with One Code
  • Responsible for attending / participating in monthly team meetings, briefings & internal communications
  • Informed knowledge of all company engagement and communications initiatives

Client Relationships

  • Accountable for positive client perception
  • Informed knowledge of key stakeholders on the account
  • Inf...

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