Zurich Insurance Company • Singapore, Singapore, Singapore • Posted June 23, 2026
Location
Singapore, Singapore
Job Type
Full-time
Category
Computer Occupations
Posted
June 23, 2026
The role spans support and contribution across IT projects and initiatives involving deliverables and resources in Singapore.
Provide advanced technical support (telephone, remote and deskside) to internal Zurich employees and external offshore Contractors, including handling escalations from L1 support.
Take ownership of incidents escalated from the Service Desk, performing in-depth diagnosis, root cause analysis, and resolution within agreed SLA targets.
Accurately record, update, and manage incidents and service requests within the Call Logging System in line with Incident and Problem Management processes.
Lead incident determination and resolution activities, ensuring timely restoration of services and minimizing business impact.
Proactively identify recurring issues and take ownership within the Problem Management process, including investigation, documentation, and implementation of permanent fixes.
Act a...