ZAF Customer Service Representative EL

Overview

As the first point of contact for our client’s valued customers, our Customer Service Agents ensure the highest of quality standards are delivered at all times whilst developing customer loyalty and providing an exceptional customer experience. They provide outstanding customer care, matching the needs of the customer to the appropriate products and services. Customer Service Agents will be expected to meet and exceed Key Performance Indicators and targets as appropriate for the line of business they support, whilst continually demonstrating the Teleperformance Mission and our values in every customer interaction. Teleperformance is a regulated financial company operating largely in the BFSI sector. As such, it is a condition of numerous Service Level Agreements with many of our clients that employees possess acceptable credit scores and that they have no criminal records throughout their employment tenure with our company. For this reason, employment of any pr...