Zendesk Admin: Drive CX & KPI Performance

A leading service provider in Lahore is looking for a skilled Zendesk Administrator to lead the design, configuration, optimization, and implementation within a contact center environment. The successful candidate will have over 3 years of experience with Zendesk, capable of translating operational requirements into configurations. Responsibilities include customizing Zendesk, managing ticket workflows, and developing performance reports to enhance customer experience and drive key contact center metrics.
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