Zendesk administrator

Hi All, We are hiring for Zendesk Administrator role, immediate joiner will be preferred. Work Mode: Remote Work Location: Remote Important Note: You should visit office if required though the mode is Remote. US Shift 5 days a week. Shift End timing is 3:00 AM Work Location: Remote Please find below mentioned Job description. Work closely with business stakeholders to scope the requirements for development, design, and implement solutions for Customer Support operations leveraging Zendesk Define the current state and uncover gaps in Customer Support best practices Guide discovery workshops, which includes the facilitation of large audiences, solution presentations, and prototype demonstrations Work collaboratively with team members to design a solution that will meet the business requirements and fulfill user stories Perform analysis, administration, documentation, troubleshooting, testing for ongoing sprints and projects Guide and assist the team with QA, UAT, and system integration t...