Zonal Patient Experience

Indira IVF • Navi Mumbai, Maharashtra, India • Posted June 17, 2026

Location Navi Mumbai, Maharashtra
Job Type Full-time
Category Health Technologists and Technicians
Posted June 17, 2026

Job Description

Job Responsibilities:

  • Ensure quality individualized service to patients and address all patient concerns in appropriate time frame.
  • Effectively handle end-to-end Facility Management and oversee Front End activity at the Centers in the Zone to help achieve business objectives & quality patient experience throughout.
  • Ensure cost optimization and central support for overall activity at the Centers in the Zone
  • Ensure all Centre operations staff is adequate & all stations are manned during operational hours.
  • Oversee accurate payment & billing, during patient admission, treatment & discharge & reconcile with Accounts for the same on a weekly basis.
  • Prepare and present monthly reports, analyze data & generate actionable insights to improve NPS.
  • Co-ordinate with Centre staff to develop & implement operational strategies & procedures.
  • Monitor reporting staff perf...
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